We offer a low $9.99 delivery fee on all orders shipped to most metro and regional postcodes. However, if you spend over $149, you will automatically qualify for free delivery (excluding remote postcodes).

Please note that a shipping surcharge may apply for delivery of large or bulky items to certain Postcodes.

Shipment processing typically takes up to 2 business days. This processing time includes the preparation of your order for shipping. After your payment is authorised and verified, we work diligently to dispatch your items as quickly as possible. In most cases, we ship most items on the following business day.

The following are the estimated shipping times once the order has been dispatched:

• VIC: 2-8 business days
• SA: 4-9 business days
• NSW & ACT: 5-14 business days
• QLD & TAS: 4-11 business days
• NT & WA: 5-16 business days

The given times are provided as estimates and represent approximate figures from the moment of dispatch.

Upon the dispatch of your order, our system will promptly generate an automated email containing the relevant tracking information for your convenience.

We gladly accommodate change of mind returns within a 7-day period following the delivery of the item to you.

In order to initiate a change of mind return, it is essential that both the product(s) and packaging remain unopened, unused, unassembled, undamaged, in their original packaging, and in a resalable condition.

To request a change of mind return, please follow these steps:

1. Contact our customer service team at support@milestonesandme.com.au within 7 days of receiving the goods or services. Make sure to provide your full name, order number, and explain the reason for the return.
2. Include clear images of the product boxes to show that they are unused, undamaged, unopened, and ready for shipment.
3. Let us know if you plan on arranging your own return or if you would like a quote from our carrier.
4. Inform us of your preferred refund method: refund back to the original payment method, store credit, or product exchange. Please remember never to include personal credit card information in your communications with us.
5. Our team will process your return request and provide instructions for the return once it is approved. The usual turnaround time for this process is around 5 business days.

Please do not send the product back to us without prior consultation

Enjoy peace of mind with Milestones and Me offering hassle-free shopping and free return shipping on all orders.